Help and contact
Most pass problems fix themselves in a minute below. For anything else, send us a message. We read every one.
Your pass
Paid but no email?
Check spam and promotions for a message from hello@surgeonshortlist.com, then use the box above with the exact email you paid with. The link is sent again at once.
Check spam and promotions for a message from hello@surgeonshortlist.com, then use the box above with the exact email you paid with. The link is sent again at once.
Want it on your phone too?
Open the link from the email on that device. It works on as many devices as you like for as long as the pass runs.
Open the link from the email on that device. It works on as many devices as you like for as long as the pass runs.
Link stopped working?
Your pass has ended. The email says the date. Passes start at €29 for 7 days and nothing renews on its own.
Your pass has ended. The email says the date. Passes start at €29 for 7 days and nothing renews on its own.
Refunds
A pass opens the moment you pay, which you agree to at checkout, so passes are not refundable. If you were charged twice or a pass never arrived, tell us below and we will put it right.
A pass opens the moment you pay, which you agree to at checkout, so passes are not refundable. If you were charged twice or a pass never arrived, tell us below and we will put it right.
Searched and found nobody?
Widen where you'd have surgery, or clear the City box. A surgeon you know who isn't listed can still be checked by name, free.
Widen where you'd have surgery, or clear the City box. A surgeon you know who isn't listed can still be checked by name, free.
Receipt or invoice
Stripe emails a receipt when you pay. Need one with a company name on it? Message us with the email you paid with.
Stripe emails a receipt when you pay. Need one with a company name on it? Message us with the email you paid with.